AAARIVO LEGAL DELIVERY REFUND AND CANCELLATION POLICY

Effective Date: January 1, 2026

By placing an order, the Client expressly acknowledges and agrees to this Refund and Cancellation Policy.

Because our services involve the immediate allocation of labor, fuel, and administrative resources, our refund policy is governed by the "Commencement of Performance" principle. We do not sell physical goods; therefore, "returns" are not applicable. All refunds are calculated based on the progress of the service at the time the cancellation request is received.

1. PAYMENT PROCESSING & AUTHORIZATION

When you place an order, the Provider reserves the right to use one of the following payment methods at its sole discretion:

1. Immediate Capture: The full amount of the service is charged to your card at the moment of checkout.

2. Authorization Hold: A temporary hold is placed on your card for the full amount to verify funds. In this case, we finalize (capture) the payment once the "Order Accepted" email is sent or service begins.

3. Refunds: Regardless of whether the payment was captured immediately or held, any eligible refund will be issued according to the schedule in Section II.

2. CANCELLATION FEE SCHEDULE

Refund eligibility is strictly determined by the "Digital Trail" of automated email notifications. The timestamp of the email sent from our system shall serve as the definitive record of the service stage.

Service Stage	Refund Amount	Administrative Fee (Deduction)
Before "Order Accepted" email is sent	90%	10%
After "Order Accepted" email has been sent	75%	25%
After "Server Dispatched" email has been sent	25%	75%
After "First Attempt" email (Successful or not)	0%	100%

3. NON-REFUNDABLE SCENARIOS (100% BILLABLE)

In the following instances, the service fee is considered fully earned, and no refund will be issued:

1. Non-Service: If we perform all included attempts but the subject is not found or evades service (we provide an Affidavit of Non-Service/Diligence).

2. Bad Address: If the address provided is vacant, non-existent, or the subject does not reside there, as documented in our server's field report.

3. Safety Termination: If an attempt is aborted due to threats, unrestrained animals, or hazardous conditions at the service location.

4. Inaccessible Premises: If the server is unable to enter a gated community or building because a valid code/access was not provided by the Client.

4. TIME-BASED LOCK-IN RULES

Regardless of email status, an order becomes 100% non-refundable once the following administrative windows have passed since payment:

1. Standard Service: 48 hours

2. Rush / Post & Mail Service: 12 hours

3. Same Day / Dedicated Service: 1 hour

5. CHARGEBACKS AND DISPUTES

By utilizing our services, the Client agrees to abide by this refund schedule. A chargeback or payment dispute initiated in violation of this Policy or in bad faith may constitute a material breach of this agreement.

1. Chargeback Handling Fee.

In the event of a wrongful or bad-faith chargeback initiated by the Client for a service that has reached a non-refundable stage under this Policy, the Client agrees to pay a $100.00 chargeback handling fee, in addition to the original service fee and any recoverable legal or collection costs. The Client expressly acknowledges and agrees that this chargeback handling fee represents a reasonable estimate of the Provider’s actual administrative, payment processing, documentation, evidence preparation, and dispute-handling costs incurred in responding to and contesting such chargeback and is not intended as a penalty.

2. Account Suspension and Termination.

In the event of a wrongful or bad-faith chargeback or payment dispute, the Provider reserves the right, in its sole discretion, to immediately suspend or permanently terminate the Client’s account and deny future access to the platform and services.

6. BUSINESS USE REPRESENTATION

The Client represents and warrants that all services are purchased for business or professional purposes and not for personal, household, or consumer use.

The Client acknowledges that these administrative time-based lock-in periods are reasonable and necessary due to the operational nature of the services.

7. PROCESSING OF REFUNDS

Approved refunds are processed within 5–10 business days. For "Authorization Holds" that are cancelled, the bank typically releases the funds within 3–7 days depending on their internal policy.

8. GOVERNING LAW & VENUE

This Policy shall be governed by the laws of the State of Washington, without regard to conflict-of-law principles. Any legal action arising out of or relating to this Policy shall be brought exclusively in the state or federal courts located in the State of Washington.